Help

Technical Issues

What browsers and Operating system do I need to run for this to work properly?

The following are the supported browsers and Operating Systems for the media player to work properly:

  • Internet Explorer 10.0+ or Microsoft Edge 12+ for Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10
  • Google Chrome 28.0+ for Windows, Mac OS, or Linux
  • Mozilla Firefox 23.0+ for Windows, Mac OS, or Linux
  • Safari 5.0+ for Mac OSX 10.5 and above

Will the media player work on both a Mac and PC?

Yes, the online courses will play on both a Mac and PC. The following are the supported browsers and Operating Systems for the media player to work properly:

  • Internet Explorer 10.0+ or Microsoft Edge 12+ for Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10
  • Google Chrome 28.0+ for Windows, Mac OS, or Linux
  • Mozilla Firefox 23.0+ for Windows, Mac OS, or Linux
  • Safari 5.0+ for Mac OSX 10.5 and above

Can the workshops be played on my phone?

Yes! You are able to watch the workshops on your phone. Here are the technical requirements to ensure it works properly:

  • Safari on iPhone              
    • iOS 8+                  
    • iPhone 4s through current
  • Safari on iPad                    
    • iOS 8+                  
    • iPad 2 through current
  • Chrome on Android       
    • Android 4.0+     
    • Any running Android 4.0

What can I do if I can’t see the streaming video in the player?

Here are some quick steps to troubleshoot the issue if you are unable to see the streaming video in the player:

  1. Try logging out of your account and logging back in and restarting the player.
  2. Check your network speed with a free bandwidth measuring tool to ensure that you have the network capacity to view video content.  You can test your network speed by clicking here.
  3. Try streaming the video in a different web browser.  Mozilla Firefox and Google Chrome are typically the most compatible options.
  4. If you are still having issues viewing the webcast and are at work, please work with the Administrator of your network for additional help.

What can I do if I experience occasional buffering or freezing of the video?

Here are some quick steps to troubleshoot the issue if you experience occasional buffering or freezing of the video:

  1. Try refreshing your browser you are using to view the video.
  2. Try streaming the video in a different web browser.  Mozilla Firefox and Google Chrome are typically the most compatible options.
  3. If you are using a laptop or desktop and are connected to the internet via Wi-Fi, try connecting to the internet directly using an Ethernet cable.

What can I do if I can’t hear the audio?

Here are some quick steps to troubleshoot the issue if you can’t hear the audio:

  1. Confirm that sound is enabled on your computer.
  2. Try logging out of your account and logging back in and restarting the player.
  3. Test audio from other videos at another site like www.youtube.com.
  4. If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

Who do I contact if I still have questions?

If you still have questions, you can contact the Help Desk by phone at 800-747-1719 or email at support@bizvision.com. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.


Billing/Accounts/Certification

I am having trouble logging in to my account.

If you have registered for a course on this website, you will need to use the email address and password you entered when you registered. If you don’t know what your user information is, or it isn’t working for you, please call the Helpdesk at 1-800-747-1719 to have your login information reset.

What do I do if I need to change courses, cancel my order or get a refund?

To change courses, cancel an order or get a refund, please send an email to support@bizvision.com with your name, email address, phone number and Date and Name of Webcast. We will respond to your request within one business day and confirm the outcome via email.

Can I pay by check or PO?

We are happy to accept payment by check for the webcasts.  To do this, follow these steps:

  • If you haven’t already created an account on this website, do the following to create an account:
    • Click Login above.
    • Click the “Not Registered Yet? Sign up now.” link.
    • Complete the registration process for the user who will be attending the webcast including setting up your email address and password.
  • Send an email to support@bizvision.com with the following information (listed below). Within 1 Business Day of receiving your email, the Help Desk will register for you the requested event(s) and you will receive an email confirming your registration.
    • Name
    • Email Address
    • Date, Title and Cost of Webcast(s).
    • Send a copy of this email with payment to the following address:

BizVision Inc.
Attn: Help Desk Payments
5505 S 900 E, Suite 300
Murray, UT 84047

  • Payment must be received before the day of the webcast for you to be able to attend the event.

Who do I contact if I still have questions?

If you still have questions, you can contact the Help Desk by phone at 800-747-1719 or email at support@bizvision.com. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.